Support

FAQ

How do I join a leaderboard?
Sign up on the respective third-party platform using the provided link or manually apply the promo code if needed. Make sure your qualifying deposit or wager is made using the correct promo code; otherwise, your activity won't count.
How do leaderboard updates work?
Leaderboards are updated periodically through third-party platform APIs, which are our source of truth for wagers and deposits, so we cannot manually resolve missing or incorrect wager/deposit activity.
My wager or deposit is missing, what should I do?
If your wager or deposit is missing while other users' activity is being reflected correctly, first make sure you have followed all competition rules and used the correct platform link or promo code. If there is no reason to believe that you have been excluded or that your activity is ineligible, wait for several leaderboard updates. If your activity is still missing after multiple updates, please contact the respective third-party platform, as we only receive the final standings and do not have visibility into their underlying activity data.
What does 'Ending...' mean?
'Ending...' means the Leaderboard's scheduled end time has passed, but final results are still being processed and verified. We intend for new wagers and deposits made after the scheduled end time to no longer count. However, depending on the capabilities of the third-party platform's API, some late wagers or deposits may still be included.
Can the last update miss recent wagers or deposits?
Yes. Depending on the third-party platform's API, the latest visible update may not include your most recent wagers or deposits. If necessary, we may perform one final manual data fetch at our discretion to capture any remaining activity. To reduce the risk of missing the final update, we recommend joining the leaderboard and placing your qualifying wager or deposit as early as possible.
When are winners finalized?
Visible standings remain provisional until the competition has ended and all relevant data has been manually reviewed. Final winner eligibility and payouts may be adjusted after this review.
Why did my rank change after the race ended?
In rare cases, ranks may change after the competition ends due to delayed data updates from the third-party platform or manual corrections made during the final review process.
Can users be removed from leaderboards?
Yes. In rare cases, certain users may be excluded because of malicious activity, rule violations or operator discretion.
Where can I report bugs?
Bugs related to our platform can be reported through our contact details.
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